Resident and Community Engagement Officer

Our client is a leading provider of affordable housing solutions, committed to creating thriving communities and improving the lives of their residents. With a focus on quality, innovation, and customer satisfaction, they are dedicated to delivering exceptional service and exceeding expectations.

About the Role:

As a Resident and Community Engagement Officer, you will play a vital role in fostering positive relationships between  residents, stakeholders, and the wider community.

You will be responsible for:

Resident Engagement: Actively listening to and addressing the needs and concerns of residents, ensuring they feel valued and supported.
Community Outreach: Building strong partnerships with local organizations, charities, and authorities to create vibrant and inclusive neighborhoods.
Safeguarding: Efficiently handling and resolving complaints, compliments, and safeguarding concerns, while identifying opportunities for service improvement.
Communication & Administration: Effectively communicating with residents, stakeholders, and internal teams, maintaining accurate records, and managing your time efficiently.

Required Skills and Experience:

Excellent communication and interpersonal skills
Strong organisational and time management abilities
Ability to build and maintain positive relationships
Experience working in a customer-facing role (preferred)
Knowledge of community engagement principles and practices (preferred)

We look forward to hearing from you!
 
S Knights Recruitment are a specialist Employability and Skills recruitment agency. We recruit for Colleges and Training Providers across the UK.

Location: Office based, Birmingham
Contract: Temporary
Salary: £26,000 - 28,000/-